JOL LUX FASHION — Return Policy
At JOL LUX FASHION, we value your trust and satisfaction. If for any reason you’re not fully pleased with your order, our return policy is here to make things right—elegantly and efficiently.
📅 Return Window
You may initiate a return within 14 days of receiving your item.
For special promotions or festive sales, we occasionally extend the return window to 30 days — we’ll clearly communicate such periods during checkout.
✅ Eligibility Criteria
To qualify for a return, the following must apply:
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Item must be unused, unwashed, and undamaged
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Original packaging, tags, and labels must be intact
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Product must have been purchased directly from jolluxfashion.com
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Items not eligible for return include:
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Personalized/custom-made products
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Lingerie and intimate apparel
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Final sale or clearance items
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🔄 Return Process
Returning an item is simple:
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Email our support team at support@jolluxfashion.com with your order number and reason for return
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We’ll respond with return instructions and shipping details
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Carefully pack the item and include your order number inside the parcel
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Ship via any trackable courier to the address we provide
💸 Refund & Exchange Options
We offer the following resolution options:
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Full Refund: Credited back to your original payment method within 5–10 business days after item inspection
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Store Credit: Use it toward any future purchase — no expiry
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Product Exchange: Subject to stock availability
Note: Shipping fees are non-refundable, except in cases of faulty or incorrect items.
🚚 Shipping Costs
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Customer-Paid: You are responsible for return shipping costs unless the return is due to our error
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JOL LUX-Covered: If we sent the wrong or defective item, we’ll provide a prepaid return label or fully reimburse your return cost
❌ Damaged or Incorrect Items
If you received a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery
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Include clear photos of the item and the packaging
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We’ll provide a fast, free replacement or full refund — no questions asked
📞 Need Help?
Our support team is always ready to assist you.
📧 Email: support@jolluxfashion.com
🌐 Live chat: Available on www.jolluxfashion.com
